For any business, effective and efficient communication with clients has become a requisite to succeed. Timely and accurate response forms the crux to excellent customer relations given the fact that the customer segments have become more diverse.
TechShastra's ZipSMS has made this task much simpler to accomplish. ZipSMS is a web based bulk SMS solution The primary feature of ZipSMS is to enable business users to send SMS to mobiles via the computer.
Through the 'SMS interface', the business user can send individual or multiple messages to its clients or staff. The user can maintain an address book, create groups & message templates and also schedule the messages to be sent.
 Features:
- Send SMS from a computer via the internet instead of keying in every message on the mobile phone.
- Send multiple messages on a single click. Create a group and select it to send the message to all the
members of the group.
- Maintain an address book complete with mobile numbers, e-mail ids, address etc. Select multiple recipients
from the address book and send the message.
- Create message templates to avoid typing the same content many times.
- Schedule the messages to send them at a future date and time. This facility can be used to automate the
process of sending pre-set messages to clients.
- A 'Sent Items' feature allows you to see a detailed report of all the messages that you have sent.
- The web-based interface allows sending the message from any computer connected to the internet.
Benefits:
- Communicate from the computer with ease
- Low cost communication
- Stay in touch with multiple clients and staff through SMS
- Automate the messaging to clients by scheduling the messages
- Respond to customer queries and complaints quickly
- Save valuable time as the message is sent to multiple clients at one go
- Send promotional messages, discounts coupons to clients through SMS
- Inform clients and staff on various activities on a day-to-day basis
How it Works:
- TechShastra creates an account for each new user and provides him with a login & password.
- A user can then log on to TechShastra's SMS gateway server through the web interface by using the login
and password.
- Once logged on, the user can start sending messages and use the value added services such as address book,
message templates etc.
- The user can type his message and select people to whom he wants to send his message from the address book.
- When the user clicks on 'Send' the message goes through the SMS Gateway Server to the Mobile
Operator's SMSC.
- Further the message gets routed and delivered to the mobile phone number through the operator's SMSC
Case Study:
When a stock broker needs to send tips to the clients he logs in to TechShastra's ZipSMS website through the user id and password. Once logged on, he can start sending messages to the clients instantly after inserting the mobile number and message.
He can save the mobile numbers of the clients in the address book along with other details. The broker can also create groups and assign individuals to the groups. He can then type his message and select people to whom he wants to send his message from the address book. When he sends the message, it goes from TechShastra's SMS Gateway Server to the Mobile Operator’s SMSC and further gets routed and delivered to the mobile phone(s)
To avail this service click here
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